Repair & Warranty

Our products have a standard one-year factory warranty.  After this period, we will continue to provide the service you expect from us.

For repairs and warranty cases, please contact info@bertschat.co.uk first, stating your order number. They will try to help you as quickly as possible. Because it concerns technical products, our specialists can often solve any issues remotely. 

Any more questions? Please do not hesitate to contact us. Our specialists will be happy to advise you:

: 0808 2580041 

Before sending the product for repair, please register the product in our portal. After completing the form, you will receive a copy in your mailbox. Please attach this copy to your return shipment.

After registering your repair, please send the package and form to:

BERTSCHAT.CO.UK [Repair]
James & James Fulfilment Ltd
Liberty 196, Rhosili Road
Northampton, NN4 7JE

To the Repair Portal

We cannot process your return without registration.

FAQ

Is the ordered size incorrect? No problem. You can return and exchange for free within 30 days. You can do this easily via our portal.

The quickest solution? Order the new size directly online and return the package containing the wrong size in its entirety for a refund.

The gloves fall normally. However, every hand is different. In doubt? Then take a size up.