Exchange & Return Policy

BERTSCHAT®️ only supplies top quality products, which can also be read in the thousands of reviews we have built up in the meantime. Do you have questions about the product or are you not completely satisfied? Please do not hesitate to contact us. Our specialists will be happy to advise you.

Exchange Portal

The size I ordered does not fit properly! No problem, we will simply exchange this  for you, via our exchange portal.

Before you send the product back for exchange, please register the product in our portal. After completing the form, you will receive a copy in your mailbox. Please add this copy to your return shipment.

Click here for the exchange portal.

After registering your exchange, please send the package and form to:

BERTSCHAT.CO.UK [Exchange]

James & James Fulfilment Centre
Rhosili Road
Northampton, NN4 7JE

Please note: 
Without registration, we cannot process your return. Simply send us the product you wish to exchange. Would you like to change the size? Then just send the article without the batteries.

Return Portal

Do you have any questions about the product? Feel free to contact us. Our team of specialists is ready to answer all your questions.

Would you still like to return the product, no problem. This can easily be done through our returns portal. Before returning the product, you need to register the product in our portal. After completing the form you will receive a copy in your mailbox. Please add this copy to your return shipment.

Click here for the returnportal.

After registering your return, please send the package and form to:

BERTSCHAT.CO.UK [Return]

James & James Fulfilment Centre
Rhosili Road
Northampton, NN4 7JE

All products purchased from BERTSCHAT®️ can be returned or exchanged within 30 days of receipt. You can use our return portal.

A product must be returned in its original state. You may check out the product and try it on. For example, you can try on our gloves and check them out, but you cannot go skiing with them if you still want to return them.

You can exchange the product for your desired size within 30 days. You can do this by registering your product in our portal and specifying the desired size.

You can return your product within 30 days by registering your return in our portal. Enter the reason for the return and send the package to our return address.